Returns and Refunds

We are committed to your fullest satisfaction. Please, all items returned to us must be in their original condition, ie not worn, altered or washed, with all tags affixed.

Before returning the items

You must contact us before returning the items.  You can contact us  through our Contact Page or through  our e-mail customerservice@pinarexpress.com. Or you can contact us through our Facebook page by Messenger.

Note: Some products or brands do not accept return. Keep this in mind. If you have any questions or concerns, call us and we will gladly assist you.

All items returned to us must be in their original condition, ie not worn, altered or washed, with all tags affixed. Worn or soiled items will be returned to you.

– How do I return a product?
All items may be returned within 7 days of delivery.
To return an item, please contact Pinar Customer Support through the web and follow the relevant prompts. You can contact us  through our Contact Page or through  our e-mail customerservice@pinarexpress.com. Or you can contact us through our Facebook page by Messenger. Please note that costumer must pay for any return shipping costs.

-Can I exchange an item?
Unfortunately, we currently don’t offer item exchanges. We may be able to help replace an order if it doesn’t meet your satisfaction. Please contact Pinar Express Customer Support for more help.


-How do I cancel my order?
You have up to 4-6 hours from the time of purchase to cancel any items you no longer wish to receive.
If your order was placed within the first 4-6 hours, you can contact us  through our Contact Page or through  our e-mail customerservice@pinarexpress.com. Or you can contact us through our Facebook page by Messenger. If your order has already been processed, you’ll be covered under our Return Policy.


-What’s the status of my refund?
You can check the status of your refund by visiting your Order History.
You will received the refund through your original payment method it may take 5-10 business days for your refund to process back to your account. If you’re still having trouble finding your refund, we recommend contacting your bank or payment provider for more information.

-Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?
We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method.
We recommend that you contact your card issuer for help with receiving a refund if your card was cancelled, lost, or the account was closed.

-I cancelled my order. How will I receive my refund?
Your refund will be automatically applied back to your account.
If you received the refund to your original payment method, please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may drop from your statement and you won’t see a refund in your account.

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