What payment methods do you accept?

We accept all major credit cards (American Express, Visa and MasterCard) through Square

Does Pinar Express outside of the United Stated?
Sorry, no we do not. Please, remember: Orders ship to 48 U.S. contiguous states.  (no Alaska, Puerto Rico, Hawaii, Military) 

How can I track my order?
You will receive and e-mail with the tracking number within 5 days of placing your order. If you have not received your 10-digit tracking number within 5 days of placing your order, your email server may have seen it as spam. In this case, please contact us for assistance in order tracking.

I just placed an order, can I modify or cancel it?
The cancellation of an order must be requested before sending the order in the next four hours. Because we process all orders as quickly as possible within 6-8 hours of placing the order, so we are not always able to cancel an order after it has been placed. Hope you can understand in this key point. Cancellation conditions after the order has been shipped will be treated in accordance with our Return Policy.

Can I place an order online and do an in-store pickup?
Sorry, we do not provide that service.

How can I determine my size in a garment?
We try to give the best representation of sizing on our website as possible. Please refer to our sizing chart locate in the description of the item you are interested in or in our Menu under the name Size Chart. For more assurance, please refer to the provided fit model dimensions and compare these to your own. If you still have questions, you can always email info@pinarexpress.com

What is the typical response time to a customer inquiry?
Every customer inquiry is important to us, and we strive to have your questions or concerns resolved as promptly as possible. Response time is usually within 24 hours. If you wish to speak with a customer service representative, please email customerservice@pinarexpress.com. or send a Messenger Text through our Facebook Page.

Where does my order ship from?
Your order could ship from a variety of locations depending on the store’s location. We ship from USA.

How do I change my shipping address?
Before placing your order on Pinar Express, you can change the shipping address directly in your shopping cart.
If your order was placed within the first 4 hours, you can go to your Order History and click “Change Shipping Address”. (Remember that we process all orders as quickly as possible within 6-8 hours of placing the order).
Once your order has shipped, it is no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address.

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