FAQs

 

What payment methods do you accept?

We accept all major credit cards (American Express, Visa and MasterCard) through Square and Stripe. 

Does Pinar Express outside of the United Stated?
Sorry, no we do not. Please, remember: Orders ship to 48 U.S. contiguous states.  (no Alaska, Puerto Rico, Hawaii, Military) 

How can I track my order?
You will receive and e-mail with the tracking number within 5 days of placing your order. If you have not received your 10-digit tracking number within 5 days of placing your order, your email server may have seen it as spam. In this case, please contact us for assistance in order tracking.

I just placed an order, can I modify or cancel it?
The cancellation of an order must be requested before sending the order in the next 1 hours. Because we process all orders as quickly as possible within 3-4 hours of placing the order, so we are not always able to cancel an order after it has been placed. Hope you can understand in this key point. Cancellation conditions after the order has been shipped will be treated in accordance with our Return Policy.

Can I place an order online and do an in-store pickup?
Sorry, we do not provide that service.

How can I determine my size in a garment?
We try to give the best representation of sizing on our website as possible. Please refer to our sizing chart locate in the description of the item you are interested in or in our Menu under the name Size Chart. For more assurance, please refer to the provided fit model dimensions and compare these to your own. If you still have questions, you can always email info@pinarexpress.com

What is the typical response time to a customer inquiry?
Every customer inquiry is important to us, and we strive to have your questions or concerns resolved as promptly as possible. Response time is usually within 24 hours. If you wish to speak with a customer service representative, please email info@pinarexpress.com. or send a Messenger Text through our Facebook Page.

Where does my order ship from?
Your order could ship from a variety of locations depending on the store’s location. Most of our products are stocked in the USA to reduce shipping time. Others come directly from the countries where they are manufactured.